He wants 40% of the Commission
My buyers moved from the western part of the country due to job relocation. I found them a place to rent for a year and when it was time for them to buy a home after acclimatizing to the new environment and work place, they called me to be a part of that big decision.
They made an offer on a house situated in a rustic town reminiscent of their previous dominion. Three weeks after their offer was accepted, an out-of-state number flashed on my caller ID.
It was not a telemarketer who tried to sell me marketing tools or websites. I held the phone for a few more seconds because the gentleman mentioned about my clients’ name. After asserting I was the person the caller was looking for: “Good Morning Maria. You have found a home for Mr. and Mrs. Smith (not the real name). I am calling from Cartus and I would like you to be on our list of service providers.”
I told the man, “That is great. What will this entail.” At that moment, I thought it was a new avenue for business growth.
The man said that since you are working with our clients, I have to send you a paperwork that you need to sign. Once we receive the signed document, your company will be on our list. Moreover, the Smiths are purchasing a home and you are working with them on this purchase. We are their relocation company and our fee is forty percent of the purchase price.
I was a bit perplexed and….. confused.
To clarify what he just said, “Did you just say I have to give you forty percent of my commission? I don’t have any agreement with you when I started working with the Smiths,” I retorted.
The man who sounded mellow during the first few word exchanges morphed into an arrogant human being.
“Don’t you know that the Smiths used us for the relocation,” he said.
“Well, I know they relocated here. And one thing I can assure right now is that I am not going to give you forty percent because as I had mentioned, I did not have prior arrangement with Cartus regarding their purchase. The Smiths contacted me directly.”
The man told me in his parting words, “I will make a note that you refuse to pay us the fee and will let the Smiths know.”
I sighed and could not believe the arrogance this big company employs. What right does it have to just barge right into the middle of a transaction and demand an outrageous fee?
To shed light on the matter and to check if the buyers were aware of this, I send the buyers an email to inform them of what transpired in the phone conversation. The buyers told me that they did get a phone call from Cartus.
Their words, “Why would they ask you a referral fee or whatever that amount is for? We contacted you directly, not them. Cartus should only be involved in the sale of our house not in the purchase.”
These words from my buyers made me more comfortable and at ease with my decision of blatantly refusing to give in. Who would give in any way? Any takers?
So Obtuse Cartus. Such an audacious MOVE.
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